As an Account Manager at Ebra, you will be responsible for owning and growing client relationships by managing their debt recovery portfolios and ensuring outstanding performance delivery. You will act as the primary point of contact for enterprise clients, overseeing day-to-day execution, monitoring recovery metrics, and sharing transparent performance insights through regular reporting. Your role is critical to building client trust, optimizing operational effectiveness, and contributing to Ebra's reputation as a data-driven, compliant, and customer-first collections partner.

Requirements

Key Responsibilities

Portfolio Management & Performance Monitoring

Manage assigned client portfolios, ensuring strong execution and recovery performance

Track and monitor key metrics (e.g., recovery rate, contact rate, time-to-first-payment) across daily, weekly, and monthly cycles

Identify performance gaps or bottlenecks and escalate to product, ops, or tech teams for resolution

Client Communication & Reporting

Serve as the main contact for clients—responding to queries, providing updates, and gathering feedback

Generate and share performance reports (daily, weekly, monthly), tailored to client needs

Present insights and recommendations to improve portfolio outcomes and retention

Operational Coordination

Work closely with the operations, product, and AI teams to ensure smooth onboarding, issue resolution, and campaign execution

Monitor ticket pipelines for disputes, technical issues, or unresponsive accounts, and drive resolution in coordination with internal teams

Retention & Expansion

Proactively identify opportunities to increase our portfolios within the client base

Track satisfaction signals and work to renew or expand account

Required Qualifications and Skills

Experience

2-4 years in account management, customer success, or performance operations, ideally in B2B SaaS, fintech, or collections-related fields

Experience handling enterprise accounts or large-scale portfolios

Proven ability to deliver performance-focused reporting and recommendations

Skills

Strong analytical mindset; comfortable interpreting performance data and KPIs

Excellent communication and relationship management skills

Organized, detail-oriented, and proactive in resolving client issues

Fluent in Arabic and English (spoken and written)

Nice to Have

Background in financial services, debt recovery, or telecom

Experience using tools like Excel, Notion, CRM systems, or analytics dashboards

Familiarity with regulatory environments (e.g., SAMA, MoC) is a plus

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