وصف الوظيفة

Key Responsibilities:

Develop IVR applications using Cisco Call Studio.

Develop EIM chat solutions using Cisco technologies.

Develop Chatbot Trees using Microsoft technologies.

Develop Custom Reports using MS SQL and Cisco CUIC.

Troubleshoot CVP, VXML, IVR applications, and SmartIVR systems.

Qualifications:

Education:

Bachelor’s Degree in IT, Computer Science, or related field, or equivalent experience.

Experience:

5 to 8 years of relevant experience in contact center solutions.

Minimum 3 years of hands-on experience in Contact Center Solutions.

Technical Skills Required:

Expertise with Cisco UCCE and Cisco CVP.

Cisco CCNP certification is preferred.

Strong programming skills in Java and JavaScript.

Solid experience with Cisco Call Studio.

SQL (MS SQL, MySQL): Ability to write and customize queries for business reports.

Knowledge in Voice XML, WSDL, XML, REST, SOAP, Java decoder, Call Studio app development.

Experience with Cisco CUIC for reporting.

Good understanding of networking technologies and VMware server virtualization environments

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