Parent Engagement Specialist

Position:

Parent Liaison Executive Reporting to the Admissions & Parent Liaison Manager and Principal, the Parent Liaison Executive will work closely with different stakeholders to market to build enrolment numbers and provide customer care to prospective and existing families. Essentially this position will be required to build strong and trusting relationships with internal and external stakeholders with a focus on building student numbers. This position has a dual reporting structure, reporting also to the Brand & Marketing Manager.

Job Description-

Parent Liaison

Parental liaison, reception duties, facilitating parent and agent enquiries

Update all parent contact information and interactions at all times

Ensure all new enquiries are followed up by phone or email within one working day. Follow-ups should be regular and consistent. Reminders should be sent to prospective parents before a school tour with all relevant details using the CRM calendar tool to do so.

During tours, ensure that you share learning stories, videos and documentation that makes learning visible as well as introduce a member of the academic team to provide a high quality experience

Post school tour; ensure a post tour email is sent within one working day after the school tour. Use templates in the CRM library and include relevant information/articles/videos etc to strengthen conversions

Track/note/update all comments within the CRM in a timely manner. All contact and deal information should be updated by the last week of every month.

Follow up with parents with a phone call, three days post tour. Use the ‘sequence’ tool and the ‘templates’ in the CRM to connect with families.

Arrange follow-up meetings with the principal, assessments within one week post application.

Compile tour templates learning stories and other materials to improve on-ground conversion

Advocate for the School's learning pathway beyond pre-school

Ensure that the school website has accurate and up-to-date information

Attend school functions and open days that may be held outside of the contracted hours as required

Providing outstanding customer service that is personalised and in alignment with the organisation’s culture and values.

Support all media and brand and marketing events and requests

Update the AI bot templates on a regular basis to keep them relevant and use campaigns from time to time to remarket and enhance conversions

Be responsible for your own PD by staying up-to-date with all platforms used by the PL team

Support families with student pass applications

Admissions

Handle all admission and withdrawal processes and documents

Monitor and track student numbers, agent referrals, withdrawal data

Develop documents that facilitate the admissions process

Administrative Duties

Handle all student registration documents

Maintain and update student records

Collection of school fees if required

Issue receipts

Other duties as assigned

Qualifications

Diploma or Degree Holders with at least 2 to 3 years of related work experience in a sales management / business development role in the education services or a service-oriented industry

Sales management experience is desirable

Customer service experience is essential in dealing with both existing and prospective parents

Experience working in a school environment would be an added advantage

Possess a collaborative attitude and work well in a team oriented work environment

Excellent written and verbal communication skills

Fluent in both English and Arabic

Results orientated with a hands-on approach

Ability to multi-task is essential for this position

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