Job Summary:

As a Sales Engineer, you will be responsible for combining technical knowledge with sales skills to provide technical support and guidance to the sales team and end customers. You will play a critical role in identifying customer needs, presenting product solutions, and driving sales growth. This position requires a strong technical background, excellent communication skills, and the ability to build and maintain relationships with customers.

Duties and Responsibilities:

Oversee and supervise all relevant incoming inquiries and tenders efficiently, ensuring the most favorable response is provided to the customer.

Compile all necessary supportive documents, samples, and submittals, and present them to customers to enhance KSC's opportunities.

Coordinate with the department's coordinator and demand planning to prepare necessary materials and ensure that customers receive these materials.

Develop and maintain relationships with key decision-makers and influencers at customer organizations to understand their needs and provide personalized technical solutions.

Conduct on-site visits and assessments to evaluate customer requirements, propose appropriate solutions, and provide technical guidance and identify opportunities for upselling and cross-selling.

Observe and analyze competitors' activities, reporting findings to sales management.

Arrange techno-commercial meetings and offer all available technical support to improve KSC's visibility and presence in the market, following coordination with relevant parties.

Provide effective and timely reports to management.

Manage customer relationships in a professional manner.

Identify and track all related projects, ensuring close follow-up to maximize realization.

Monitor customer satisfaction levels, particularly the number of customers who are very satisfied.

Ensure timely collection and clearance of all customer payments to prevent overdue accounts.

Update the database for all projects accurately through CRM, ensuring data integrity.

Prevent inaccurate forecasts that could lead to financial costs associated with excess stock.

Collaborate with the engineering team to communicate customer requirements, gather feedback, and contribute to product development and improvement.

Participate in training programs, workshops, and industry conferences to enhance technical knowledge and stay updated on product advancements.

Provide input and insights to the marketing team for the development of technical marketing materials, product documentation, and sales collateral.

Responsibilities

Provide general technical support to clients

Confident, highly motivated self-starter with a strong desire to achieve results.

Excellent verbal and written communication skills.

Strong presentation skills.

Fluent in English & Arabic

Qualifications

Bachelor’s degree in electrical engineering.

Strong verbal, written, and interpersonal skills

Fresh graduated

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