Guest Experience Assistant Manager

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Guest Experience Assistant Manager

Department: Guest Experience / Guest Service

Reports to: Guest Service Assistant Manager / Guest Experience Manager

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

As a Guest Experience Assistant Manager, you will be responsible for overseeing the daily operations of the Guest Service Officers to ensure seamless and efficient guest arrivals, buggy transportation, luggage handling, and departure services. This role ensures that all buggies are well-maintained and guest interactions are consistently professional, courteous, and aligned with the property’s service standards. The supervisor leads the team in delivering smooth check-in/check-out support and anticipates guest needs throughout their stay.

At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Guest Experience Assistant Manager, you will need to:

Team Supervision & Operations Oversight

Lead, schedule, and supervise Guest Service Officers to ensure full coverage and smooth operations.

Provide training, guidance, and on-the-job coaching to maintain high service standards.

Monitor daily duties including guest luggage handling, buggy movements, and arrival/departure support.

Ensure uniform and grooming standards are upheld by the team

Conduct Villa Orientation and Resort Tour.

Buggy Management & Transportation

Oversee the cleanliness, safety, and readiness of all guest transportation buggies.

Ensure all buggies are charged, fueled, and maintained regularly.

Monitor and improve the efficiency of guest movement across the property.

Conduct periodic inspections and report maintenance

Coordinate communication with the mobility team and DMC regarding luggage and transportations arrangements.

Guest Arrival & Departure Coordination

Coordinate smooth and timely guest pick-ups and drop-offs at arrival and departure points.

Supervise the luggage tagging, delivery, and storage process with accuracy.

Personally assist with VIP or special occasion guest arrangements when needed.

Check-in/Check-out Support & Guest Interaction

Collaborate with the front desk to ensure seamless luggage movement during check-in/check-out.

Escort guests as required and ensure team members are engaging guests in a warm and helpful manner.

Resolve guest service concerns efficiently and escalate issues when necessary.

Inventory & Equipment Control

Maintain logs of buggy usage, maintenance, and fuel/charging status.

Ensure proper care and inventory of luggage carts, guest umbrellas, and related tools.

Working Conditions:

Outdoor and indoor work environments in varying weather conditions.

Flexible schedule including weekends, nights, and holidays.

Frequent walking, standing, lifting, and driving required.

Key Competencies:

Team Leadership & Motivation

Operational Efficiency

Guest Service Excellence

Attention to Detail

Safety & Equipment Care

Time Management & Responsiveness

Guest Experience & Relationship Building

Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.

Handle VIP guests or special requests with a high level of attention to detail and care.

Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.

Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality’s commitment to excellence.

Compliance & Safety

Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.

Follow all health and safety regulations and ensure the safety and security of guests and team members.

Report any issues related to guest safety, security, or well-being to the appropriate departments and management.

Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.

In Return, What We Offer

Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.

Competitive compensation package.

Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.

Health Insurance coverage whilst in service.

A supportive and inclusive work environment that values diversity and collaboration.

Employee Recognition Programs.

Daily meals on duty and uniform dry-cleaning services.

Year-round events of social, wellness programs, charity drives, and sports activities.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

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